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Sue Ryder receives full accreditation for its befriending scheme

17 December 2012

Sue Ryder

Sue Ryder has recently been awarded the APS - Approved Provider Standard for its befriending scheme. The scheme helps improve quality of life for isolated patients, maintain independence as well as supporting their carers and family.

Key Facts

  • The APS is a national quality standard mark recognised by commissioners, funders and providers as evidence of a safe, effective professional practice and ensuring a quality befriending experience for all participants.
  • The APS quality standard is awarded to projects that fully meet all 12 key requirements to deliver the best quality mentoring and befriending schemes. The assessment evaluates key management and operational areas that underpin any effective mentoring and befriending project.

The scheme is aligned to the Department of Health’s ‘End of Life Care Strategy’ by providing compassionate and personalised care for individuals living with end of life conditions including cancer and non-cancer conditions such as for instance renal failure or heart failure.

Jane Rankin at Sue Ryder added: “We would like to hear from anyone who is interested in sparing a few hours a week to support our patients with this very rewarding role, not only for the patients, but also the volunteer befrienders. The scheme is proving to be a real success and really helping to make a difference to people’s quality of life by helping them overcome their fears and concerns, building confidence and self-esteem. We are particularly keen to hear from people in and around the surrounding areas of Henley-on-Thames, Wokingham and Newbury”.

The befriending service is kindly funded by the Duchess of Kent House Charity.  If you would like to help fund the service and continue it’s growth please call DOKHC on 0118 939 4889. 

To access the service or for more information contact Jane Rankin on 07887 543743 or email


We are delighted to have been awarded the APS quality standard as this is a testament to the commitment and passion of our befrienders to support our patients at a very challenging time of their life. The service supports isolated patients living with a life-limiting condition who may live alone or have few friends or family living locally. The service aims to reduce the risk of social isolation and support people to maintain their independence as well as supporting their carers. This vital service also helps carers by giving them a bit of time to have a break from caring and to have some time to themselves. By giving the patient a couple of hours to share an activity, this helps to bring some normality to their life, taking local trips out for pleasure or to run some errands or simply that all important listening ear, befrienders play a vital role in helping alleviate isolation and give patients and their carers a better quality of life

Jane Rankin, Befriending Service and Volunteer Lead at Sue Ryder